Upon the purchase of any FARO hardware product, customers automatically receive the Manufacturer's Standard Warranty at no additional cost. This robust warranty plan includes a comprehensive set of benefits:
a. Free Technical Support: Access expert assistance through email, phone, and a self-help knowledge base.
b. Coverage for Parts, Labour, and Return Shipping: Experience worry-free support with all essential repair components and shipping charges covered.
c. Service Completion Target: Enjoy a swift turnaround, with a service completion target of 7-14 working days from the receipt of your device.
d. Multi-point Checkup: Benefit from a thorough multi-point checkup with any service.
e. Specific Device Coverage: The warranty coverage is tailored to the purchased device and begins upon shipment.
f. Exclusions: Shipping charges exclude custom brokerage fees, duties, taxes, and VAT.